Award winning major technology migration program that achieved its targets
Retail Banking
Overview
The initiative to transition financial systems from public platforms to a private cloud environment aimed to achieve the following objectives:
Consolidation of multiple private cloud environments into a unified hybrid cloud solution.
Transitioning from hardware-based to software-based computing to reduce operational time, errors, and maintenance costs.
Addressed system availability issues and optimised resource allocation.
Automated system management to enhance developer responsiveness.
Provided assisted infrastructure provisioning and self-service options for business groups.
Boosted operational efficiency and accelerated product development.
Program
The cloud migration program was designed with a strategic approach, focusing on:
Utilising business and customer risk assessments to guide infrastructure planning.
Engaging team members with deep expertise in analysis, requirements elicitation, and technical systems.
Prioritising effective vendor and stakeholder management.
Aligning team efforts with the organisation’s broader vision in a collaborative setting.
Achievements
The program delivered significant outcomes, including:
Virtualisation of over 95% of physical technologies into core private cloud infrastructure.
Transfer of over 9,000 virtual systems and 2,000 applications within 12 months, surpassing the 18-month target.
Infrastructure provisioning and support through code, replacing manual processes.
Automatic provisioning aligned with policy-driven requirements across cloud infrastructure.
Initial 30% cost reduction, with long-term benefits from a more agile platform.
Recognition
The project’s exceptional results earned industry acclaim, securing the 2019 IT News Benchmark Award and VMware’s 2021 Digital Transformation Award.
Professional Association
Transformation that overhauled technology ecosystems & the operating model
Program
Engaged to design a 3-year transformation program to enhance the IT ecosystems, processes, and operating model, we conducted a three-phase analysis:
Assessed customer needs and existing intelligence to define the organisation’s value delivery.
Analysed operations, observing workflows, digital platform interactions, and documenting staff challenges and inefficiencies.
Mapped service delivery, costs, and customer journeys to identify priority transformation areas, resulting in a comprehensive performance report.
Two workstreams were initiated:
Development of organisational design options addressing structure, roles, skills, digital platforms, processes, and culture.
Creation of a 3-year investment roadmap with stakeholders, prioritising improvements and estimating benefits and costs.
Achievements
Organisational Design: Addressed inefficiencies, low morale, and high costs with new operating models, improving structure, roles, and performance metrics.
Transformation Roadmap: Collaboratively defined a prioritised investment strategy through executive workshops, aligning improvements with business goals.
Manufacturing
Higher efficiency & growth in sales triggered by automated system integration and digital customer engagement program
Overview
An electrical product manufacturer implemented a comprehensive digital customer engagement program to streamline the ordering process with their retail partners. The initiative focused on integrating retailer inventory management systems with the manufacturer's ordering platform to automate procurement and improve operational efficiency.
Goal
The goal of the project was to successfully transform a traditional manual ordering relationship into an automated, data-driven partnership that benefited both the manufacturer and their retail customers through improved efficiency and customer experience.
Program
System Integration & Automation: Connected retailer inventory systems with manufacturer ERP to enable automatic ordering when stock levels reached predefined thresholds set by retailer sourcing teams.
Process Optimisation: Conducted end-to-end analysis of the order-to-cash process and redesigned the service delivery model to eliminate manual touchpoints between manufacturer and retailer systems.
Client Enablement: Provided comprehensive training to retail inventory managers on system usage and automated ordering configuration.
Journey Mapping: Documented retailer customer journeys to align manufacturer practices with retailer operational needs.
Achievements
23% increase in sales from integrated retailers
Improved retailer satisfaction leading to enhanced product promotion
Reduced processing effort for manufacturer order management
Enhanced customer engagement through digital channels
Government
Assessment processing slashed from months to days by digital transformation
Overview
Authorised by the Australian government to assess the qualifications of professionals emigrating to Australia the assessment outcome is used in the visa application package.
The association sought to transform operations and digital ecosystem to:
Boost efficiency and deliver assessments within 24 hours
Improve agent/applicant experience and reporting to government
Reduce fraud risk profile
Redesign application to guide applicant and improve quality of submission
Refresh the product offering
Program
Engaged to transform the manual practice (operations and digital tools), we developed the business case, identified new tools for fraud risk, and guided solution implementation.
The program was structured into 5 workstreams:
Analysis: Detailed analysis of customer feedback, ways of working, digital platforms, and data security risk
Future Design: Redesigned operations (in collaboration with business experts), defined digital platform requirements (supported by IT team), and identified new security tools and vendors
Solution Partners: Identified and sourced digital solutions for efficiency and risk mitigation
Operations & Team: Refreshed decision models, updated team roles, documented procedures, and established performance metrics
Implementation: Supported new digital ecosystem configuration, acceptance testing, and implementation
Achievements
The program resulted in:
Submitted applications not ready for assessments reduced from 85% to 10%
Time to receive outcome letter reduced from 12 weeks to 5 business days
Automated identity and visa authentication
Outcome letters automated with electronic verification tool
New assessment platform implemented with new features, automation, and add-ins
Secure data transfer and reporting to Australian government
Multiple occupations assessed in single application
Revolutionising HR from manual chaos to digital excellence
Not For Profit
Overview
The organisation's first formal risk assessment revealed insecure handling of worker personal details, manual timesheet practices, and non-standard ways of working in the payroll department. As a result, the Audit & Risk Committee commissioned a project to source and implement a human resources information system.
The goal of the program was to identify and implement a HRIS with the following attributes:
User-friendly platform for People Management to support payroll operations and timesheet management
Workflow automation capabilities
Suited to hourly, permanent, and contract workers
Program
The program included the following phases:
Analysis: Deep assessment of people management practices, identifying inefficiencies, security risks, and in-depth review of systems
Future State Design: Redesigned the end-to-end employee lifecycle processes (including payroll) and defined HRIS requirements
Solution: Identified and chose vendor with a secure, cloud solution that supports People Management and payroll operations
Data: Cleansed existing people data and reformatted for transfer from old to new system
Implementation: Implemented HRIS with redesigned ways of working
Assurance: Updated impacted policies, procedures, and assurance practices
Achievements
The successful implementation of the HRIS resulted in:
More secure employee data as validated in post-program assurance audits and risk assessment
Employee support for HRIS solution, which enabled easy-to-use self-service functionality
Automated workflows to eliminate manual record management activity
Automated timesheets for hourly staff, resulting in faster manager approval and reduced payroll activity
Automated payroll checks to notify payroll officers or CFO of potential payroll issues
Improved recruitment and annual review experience