Our services enable business evolution

Organisation & Operating Model Design

Defining an operating model that achieves your vision & aligns with the strategy considers your business’ capabilities.

Our design methodology matches your organisation to:

  • People & skills

  • Processes

  • IT ecosystem

  • Cross industry developments

The process engages your stakeholders with different options that represent contrasting costs, benefits & delivery horizons.

Operations, Digital Platforms & Assurance

A comprehensive analysis of your business to:

  • define what your customers value from your products & services

  • measure operational efficiency

  • quantify the value achieved from your investments

  • calculate the real cost to deliver vs. delivered benefit

The output highlights:

  • customer experience

  • how & where to lift your IT ecosystem

  • organisation efficiency, asset & labour productivity

  • financial management

Continuous improvement requires: 

  • operation design to manage customer needs & the sequential activity to deliver products & services, with performance measurement & the cost of failure

  • a practical assurance strategy & framework that supports the ongoing success of your operations

  • compliance with regulations & manages business risk.

Aligning your operations to your customers’ journeys to:

  • ensure your business is able to deliver what your customers want 

  • design customer interactions & ensure supporting business processes to mandate the customer has an exceptional experience.

  • establish processes to collect & analyse customer feedback to provide actionable insight to improve service delivery

  • continue being a leading player

Working with you, we can define your strategies  across business & IT and design them to achieve your future state vision.   

Strategic design adapts appropriate model concepts to operational & business objectives in areas of:

  • Functional level ie.: IT assets & investments

  • Partner, channel & customer

  • Innovation refresh, operations & technology

  • Growth, acquisition, retention

  • Diversification, differentiation

Our transformation program’s considered approach:

  • assesses the investment required to transform

  • compiles intelligence from organisational analysis to establish priorities

  • identifies your specific opportunities & challenges

  • ensures data and decision making is validated by workshops & rigorous methodology

Strategic Transformation

Workshop Facilitation & Training

We offer custom workshops that allow an organisation to dig into subjects:

  • operational design training

  • facilitation

  • workplace collaboration

  • stakeholder management

  • problem solving techniques

  • practical techniques for customer journey mapping. This covers B2B & B2C customer feedback loops

Sourcing & Vendor Engagement

We can design bespoke sourcing & vendor engagement frameworks that consider your business goals, challenges & organisation, thus establishing vendor partnerships aligned to your needs. Our services include: 

  • define sourcing strategy for a particular business or IT need

  • identify suitable vendors

  • support or manage the RFP/RFQ process

  • plan for solution implementation

  • support solution implementation

  • design & establish vendor management practices

Testing strategies and proofing concepts before embarking on projects is an effective means to manage risk. We can assist you with our perspectives and context framework to evaluate

  • Business strategies & business cases

  • Market & organisational policies 

  • Technology roadmaps

  • Business & operational model design

We can also prepare whitepapers, marketing scoping & help with custom research projects.

Document Review

To find out more on these services, or to discuss how your organisation could benefit, please email info@sdradvisory.com.au