Lean Six Sigma & Operational Excellence

Lean

Practical tools for improving productivity, centering your customers, eliminating waste & simplifying your technology ecosystem.

Six Sigma

Learn how to identify issues within your organisation, analyse their causes, develop solutions & implement process controls to prevent issue recurrence.

Operational Excellence

Establish & maintain operations for customer satisfaction, productivity, workforce empowerment & continuous improvement.

Business Intelligence & Visualising Controls

Improve how you monitor business performance by learning how to:

  • Identify the measurements & metrics that are important

  • Define the intelligence you need to make effective decisions

  • Learn how to pair metrics & data to make the right decision, quickly

  • Learn how to design dashboards to support leaders & empower workers

  • Learn how to nurture a culture of fact-based management

Transformation Program Design

Learn methods to help your define your transformation plan & convert to a workable delivery program:

  • Workshop techniques to engage decision-makers & stakeholders

  • Practical frameworks to translate strategy into a program roadmap

  • Tools to define deliverables to achieve strategy & outcomes

  • Developing investment options & estimating cost, benefit & impact

  • How to source solutions & engage vendors

  • Leverage a risk-based approach to designing the delivery program

Assurance

Methodologies to design & implement sensible assurance frameworks, design controls for sustainable compliance & manage risk:

  • How to write practical policies, procedures & instructions

  • Straightforward techniques to design controls & use metrics & dashboards to visualise assurance profile

  • Practical tools & training for risk management & mitigation

  • Overview of internal audit & sustaining assurance

  • Reporting assurance topics to boards & audit & risk committees

Collaborative Decision-Making

Tools to facilitate cooperation between experts, stakeholders & decision-makers to confidently make the right decision:

  • Choosing the right experts, stakeholders & decision-makers to collaborate

  • Preparing analyses, reports & documentation to inform collaborators

  • Running cooperative workshops & managing cognitive biases when making decisions

  • Reporting the outcomes of workshops & documenting decisions

101 Cognitive Biases